Author: Deloitte MCS Ltd.
Title: The National Workforce Modernisation Programme: Evaluation of the Demonstration Sites: Final Report
Summary: The Workforce Modernisation Programme (WFM), run by the National Improvement Agency (NPIA), aims to help the police service improve the quality of service it delivers to the public whilst delivering value for money. The program is operating within the wider context of policing reform and workforce reform within other sections. In the summer of 2007, nine forces volunteered to become demonstration sites to test the principles and methodology established by the WFM program. Over the course of the past two and a half years, these forces have initiated 15 WFM projects. The scope of these projects covers all four of the core policing capabilities, namely: response; investigation; neighbourhood; and intelligence. This report presents an independent evaluation of the WFM pilot sites. The report summarizes the findings from the evaluation, identifying the impact the program had across a balanced scorecard consisting of four quadrants: performance; efficiency, capacity and utilization; stakeholder and customer perceptions; and HR measures and staff perceptions.
Details: London: Home Office and the National Policing Improvement Agency, 2010. 120p.
Source: Internet Resource
Year: 2010
Country: United Kingdom
URL:
Shelf Number: 118768
Keywords:
Law Enforcement (U.K.)Police PerformancePolice Reform (U.K.) |
